Terms & Conditions
+Retainer Agreement
All consultations are performed by Regulated Canadian Immigration Consultant Olivia Stark (#R707198) upon receipt of the signed Initial Consultation Retainer Agreement.
The time limit of the consultation is described in the booking form (60 minutes).
Olivia Stark will not answer any follow-up questions after the consultation.
Recording of the consultation is not authorized.
Unused time will not be refunded.
Cancellation or rescheduling of the appointment must take place at least 24 hours prior to the appointment.
Appointments that are cancelled and/or rescheduled later than 24 hours in advance will not be refunded.
Missed appointments will not be refunded.
Customers who are more than 15 minutes late for their appointment will not be refunded nor rescheduled. The appointment will be cancelled if the Customer is more than 15 minutes late.
By booking an appointment Customer agrees to provide only genuine and truthful information.
If the Immigration Consultant does not attend, due to illness or emergency, the consultation will be rescheduled at the Customer’s convenience within the available hours, at no additional cost to the client
The Customer understands and agrees that the RCIC will provide only consultation services. RCIC will not act as an Authorized Representative and will not be held responsible for the outcome of the case.
*The Retainer Agreement must be downloaded, signed, and sent to Olivia Stark at ask@osimmigration.com for the consultation to be accepted. Failure to do so will result in the rejection of booked consultation.